EV Charger Installer Rating System

At Electric Vehicle Geek, we take EV charger installers as our business partners, holding them to high standards to ensure they deliver the best services. Our comprehensive rating system is built on a thorough evaluation process for business collaborations and recommendations to our readers. These verification steps and independent research help us ensure that we are working with top-tier EV charger installers and recommending legitimate and trustworthy businesses.

Our readers range from first-time electric vehicle owners looking to simplify the complex installation process to experienced EV enthusiasts seeking reliable partners for EV charger installations, upgrades, repairs, or maintenance. With this system, we aim to bridge the gap, offering transparency and confidence in selecting the right professionals for every unique charging need.

Our EV Charger Installer Rating System for EV charger installers, covers business history, certifications, experience, customer reviews, pricing, and more.

Our Evaluation Criteria

We conduct comprehensive assessments of EV charger installers based on the criteria outlined below. Once an installer achieves a positive score for recognition by Electric Vehicle Geek, they are listed for a minimum of one year (except in extreme cases like negative legal issues or business closures). After one year, they undergo reevaluation, ensuring healthy competition and the accuracy of our EV charger directory.

Business History & Ownership

We review a company’s longevity, ownership stability, and management expertise to assess its track record and operational stability.

Certification & Training

Important for verifying the installer’s qualifications and adherence to industry standards.

Installers should be licensed electricians and certified EV charger installers. Preference will be given to those who hold certifications from reputable organizations, such as the Electric Vehicle Infrastructure Training Program (EVITP), as well as manufacturer-specific training from brands like ChargePoint, Enphase, and Tesla. These qualifications ensure their technical competence and adherence to industry standards.

Licensing & Permits

We verify electrical licenses and local permits to ensure compliance with legal and safety requirements, checking databases such as the Secretary of State and regional licensing bodies.

Expertise & Services

We evaluate installers to ensure they offer the precise services required for your residential, or commercial EV charging infrastructure. Our comprehensive assessment includes:

• Core Services: We verify the installer’s capabilities in residential and commercial installations to ensure they align with your specific requirements.
• Exact Services: We examine the specific services provided to guarantee they meet your needs, including equipment selection, electrical upgrades, the installation process, and necessary permits. We also consider post-installation services to ensure compliance and optimal performance, such as final inspections and proper documentation.
• Complementary Services: We evaluate additional offerings, including repair, maintenance, and installation warranty packages, to provide a comprehensive and future-proof solution.

Installation Experience

Our team reviews project portfolios, case studies, and customer testimonials to gauge the quality and complexity of past installations. This helps us determine if an installer has the experience needed for unique or challenging projects ensuring quality and reliability in installation.

Visual & Ownership Proof

We validate visual evidence, including team photos, service vehicles, and installation sites. We also review business registration and ownership documentation to confirm authenticity.

Operating Hours & Availability

We assess standard operating hours, weekend support, and emergency response capabilities to ensure flexible and reliable service options, Important for scheduling convenience, but may be slightly less critical than the other factors.

Digital Presence

A professional digital presence is crucial. We evaluate website content, active social media engagement, and responsiveness to online inquiries.

Website Quality

We prioritize EV charger installers with websites that are easy to navigate and feature detailed service descriptions, helpful resources, and prominently displayed compliance badges. Key elements include:

• Detailed Service Descriptions: Comprehensive explanations of services offered allow customers to make informed decisions about their installation needs. Clear descriptions help set expectations and convey the installer’s expertise.
• Helpful Resources: Access to educational materials, FAQs, and guides empowers customers to understand the EV charging process better and the benefits of various installation options. This also demonstrates the installer’s commitment to customer education.
• Prominently Displayed Compliance Badges: Visible certifications and compliance badges reinforce credibility and show that the installer adheres to industry standards and regulations, giving potential clients confidence in their choice.
• Contact Info: Essential for facilitating easy communication with the installer. Clear contact details enable prompt responses to inquiries, enhancing customer service and trust.
• Website Info: A well-structured website is useful for gathering information about the installer and verifying their credentials. Features like customer testimonials and case studies can provide insight into the installer’s reliability and expertise.
• Business Images: High-quality images showcasing previous work provide visual proof of the installer’s capabilities. This not only helps build trust with potential clients but also highlights the quality of their installations.
• User Reviews and Ratings: Integrating customer feedback prominently on the website allows potential clients to gauge the installer’s reputation and service quality, fostering transparency and trust in the selection process.

Awards & Recognition

Industry awards and third-party recognition help us identify top performers who consistently deliver excellence.

Legal & Complaint History

We check complaint databases and legal records to identify any unresolved disputes or legal issues that might indicate potential risks.

Customer Reviews

Reviews are vetted for authenticity, consistency, and sentiment analysis. We also assess how actively businesses respond to both positive and negative feedback.

Pricing & Offers

We compare pricing against local and regional averages, assessing discount authenticity and service package flexibility to ensure value.

Location & Accessibility

We verify the operational reach of installers to ensure they can service both local and wider areas without affecting response times or service quality. Location proximity is important for convenience and can influence travel costs. Nearby installers can respond more quickly, allowing for efficient scheduling and timely service. Prioritizing location and accessibility helps customers find reliable installers that meet their needs.

Additional Proof Points

We look for educational content, tutorials, and case studies that demonstrate a commitment to public education and transparency.

Insurance & Legal Compliance

We confirm that businesses carry the necessary insurance and operate in compliance with all local, state, and federal regulations.

EVG Team Comments

Our internal team evaluates each installer based on our own experiences, integrating feedback from customer interactions, field observations, and more.

Inspection Checklist Score

We aggregate scores from all categories to create an Inspection Checklist Score out of 10, representing a comprehensive evaluation of each installer’s overall performance.

Final Rating Levels

• Gold: Installers scoring 9-10 points with exceptional performance across all categories.
• Silver: Installers scoring 7-8 points, meeting high standards with minor areas for improvement.
• Bronze: Installers scoring 5-6 points, fulfilling core requirements but with several areas to enhance.
• Not Recommended: Installers scoring below 5 points, indicating significant concerns or unmet standards.

Why Trust Our Ratings?

We pride ourselves on being independent and unbiased. Our rigorous evaluation methodology ensures that all reviews are factual, transparent, and based on concrete data. This commitment to accuracy helps you make informed decisions when selecting an EV charger installer.

Working with an EV Charger Installer

We understand most of our readers are first-time electric vehicle owners, looking for an EV charger installer, for this reason, we also extend our vetting process to make sure the businesses listed on our site offer competitive services pricing by benchmarking their pricing structure with our vast database of listed EV charger installers.

Our research and vetting processes don’t end there, we research the business services and onboarding processes, we understand the complex processes involved in residential EV charger installation and commercial EV charger installations, and we check how easy the onboarding process, assessment, and consultation processes of the business to understand the customer’s needs and property characteristics, site survey and evaluation booking and processes, and how informative are some of the proposal and quotation we have been able to verify, although we are not experts on contract and agreement, we check on businesses terms and conditions, payment schedule, and warranty information.

We also check if the business assists the customer in obtaining necessary permits and approvals from local authorities or homeowners’ associations, if required, to ensure compliance with regulations. From there we check if the business has pre-installation instructions or preparations required from the customer, we also interview previous business customers to understand the business communication processes during the installation processes.

We also check if the business conducts comprehensive testing and commissioning of the EV charger to ensure proper functionality and performance, and the warranty they offer for their services, we also check and research the business customer training and support services reviews, mainly on matters regarding usage, maintenance, and safety precautions after the EV charger has been installed.